Which Scan Resolution should I go for?
Small Resolution/4-base is not recommended for most purposes. People pick this option when they want to see how pictures turn out when, for example, testing a newly bought camera. On occasion, Small Resolution will turn out slightly pixelated on Instagram stories and posts. 
Medium Resolution/16-base is the most popular and highly recommended scan size. It is suitable for social media, websites, and light printing (up to 10R) with minimal pixelation. 
Large Resolution/64-base is the beast of all. The file sizes are huge so pick this option only if you have the need to do large format printing or excessive cropping. Large Resolution is charged by the frame. 
What is the difference between TIFF and JPEG files? Do I need TIFF?
TIFFs are RAW files offering 16 bits of dynamic range per RGB channel. Compared to 8-bit JPEGs, both have the same resolution but TIFFs store more information (dynamic range) for post-processing purposes, hence the bigger file size. Only choose TIFF scans if you plan to edit colour or exposure of your pictures to prevent compression or pixelation. If you do not plan to edit or add filters to your pictures, JPEGs are sufficient.  
Do you develop Disposable Cameras?
Yes we do! There is no surcharge for disposables. You may choose to send your whole disposable camera in or you could attempt to retrieve the film first before sending. Retrieving the film is easy with lots of instructions available online. It saves you postage cost. 
How long does it take for me to receive my pictures?
Around 4 days upon receiving your film and payment. To reduce the turnaround time, you may choose to mail us your film. 
Can I use on-demand courier services such as Grab or Lalamove to mail my film in?
Yes, you may instruct the driver to send them to our Drop-Off box at #02-54 Golden Landmark, Singapore 188061 (outside Hang Hong Jades shop entrance facing the lifts). Print and fill in the form and pack your film in a ziplock bag before passing it to the courier. Do not use on-demand courier services to deliver your film to my PO box (My Mailbox 885559) as they will not recognise Singpost's PO Box addresses. 
I have not downloaded my pictures from Google Drive and the link does not work anymore... what now?
You have 7 days to download and save them onto your computer upon receiving the link. It is very important for you to download them instead of adding them to your Google Drive. DO NOT add them to your Google Drive because once the file is deleted on our side, they will disappear from your drive as well. 
If you have missed the download time period, contact us under "Get In Touch" on the Home Page and provide your name, email, Client ID, and Order Number (e.g. A0999_0123). If available, we will upload them for you again. If not, I'm afraid you have to send your film in for scanning again. 
How do I get my negatives back?
By Singpost local mail. When you fill up our Order Form, you have to provide your mailing address and pay for the return of your negatives or choose to have them disposed. The price of mailing also includes the cutting and sleeving of your negatives, the envelopes provided (high quality ones!) and the stamps used for Singpost local mail. On the rare occasion, you may request for the negatives to be sent back by Registered Mail. However this is dependent on our availability, as it involves making a special visit to the post office. In the unlikely scenario, we will not be held responsible for negatives lost through mailing. This is unlikely because the correct postage fees are always paid for the amount of negatives sent back, and there will be a return address printed on my return envelopes. 
Can you help me store my negatives?
Unfortunately no. We are still trying to return a large amount of negatives and have ran out of space to store new ones.  
Do you provide E6 or Slide developing and mounting?
No, unfortunately. However, if you have already developed slides which are unmounted, we can scan them for you. 
Can I pay by cash? 
No, we only accept Paylah or Paynow.
I do not live in Singapore, how can I send my film in and pay?
The mailing process is the same. For payment, I will get in touch with you to discuss alternative payment options. 
Is developing the same as printing? 
No it is not. The term "developing" used on this website refers to the processing (some call it washing) of your film in chemicals before they can be scanned or printed. 
I expected my Kodak/Fuji film to turn out a bit more warm/cool. Why did it not meet my expectations?
The colour of the final image you receive is a factor of 3 fundamentals: Environment, Film stock and Camera/Lens, and Film Lab used. 
Environment: The colour of the sun varies across the globe. Assuming you use the same film stock and camera and film lab, and shoot a picture outdoors in Singapore and San Francisco, you will notice a difference in the color of the light. The same principle goes for indoor lighting - you can't expect Kodak Portra to look the same when taking pictures in Tungsten vs Fluorescent lighting. 
Film Stock and Camera: Every film brand has a unique and particular colour profile. Shooting 2 different film stock in the same lighting will yield different tones. Some of these variables include contrast, white balance, dynamic range, saturation, and a lot more. Also, how you meter your camera - whether to over or underexpose your film - will yield different results. Camera lenses also reproduce contrast and colour differently. Some lenses are more contrasty than others. A faulty lens with scratches or fungus will lead to misty highlights and lack of sharpness, which causes colour spillage. 
Film Lab: This is the more technical side of film photography, and within this, there are many variables as well. In a nutshell, the differences are in the brand and temperature of developing chemistry used by your lab, scanner (operator and machine) and colour profile software, and physical handling of the film. This is why choosing a trustworthy lab is important. For instance, each scanning operator (lab uncle/aunty) interprets light and colour differently. They then apply judgment in tweaking your scans which changes the outcome of your pictures. Hence it is the job of your lab to visually inspect and correct any anomalies in your pictures at the scanning stage. Truth be told, your lab has a lot of say in how your pictures turn out. To get the best results, always give labs your feedback and preferences.
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